VORP's offices are graciouly housed at Trinity Lutheran Church in Dallas
-Ken Braun VORP Executive Director
-Azim N Khamisa
Most conflicts arise out of communication difficulties so here are some starters:
Slow down your response time, take a deep breath and let it out (it will give you time to think). Make sure you understand the concern before trying to respond to it. Notice I said respond not react. Reaction is a response that does not engage your conscious brain in the process...
Most people start out by talking about what they want, try to move the conversation to what is needed and you will find common ground to build a solution upon.